Logistics Excellence

Superior, branded delivery experience

For years, good and bad logistics players were determined by their operational efficiency, now the differentiating factor is customer experience. Quick and reliable deliveries have become an essential part of the client's experience. 70% of shoppers would not shop with a brand after having a bad delivery experience.

In the face of volatile, accelerated change and rising customer demands, supply chain and logistic companies are under extreme pressure to maintain or improve current levels of performance. Therefore, a smooth delivery experience that offers live tracking, personalization, and customization of deliveries is imperative for businesses to ensure brand loyalty.

Enabling Digital Logistics

Mapping the chain of custody

At no point in the order fulfilment cycle can you afford to lose the visibility of the parcel. With a simple click, track your parcels as they leave their source, through various sorting facilities and pass the hands of couriers along the way until it reaches the customer. Mapping the chain of custody back to the last known checkpoint helps in identifying the error spots and avert future mistakes.

Alerts & Notifications

Reduce “where’s my package?” calls to your mail room staff. Send email notifications to recipients once a package has been scanned.

Digital proof of delivery

Enable smoother day-to-day operations and get real-time visibility with the digital proof of delivery feature. Every transaction including successful delivery, customer rating & feedback, the reason for failed attempts is updated on the servers, real-time. As soon the data is fed on Optimus mobile dashboard, the manager can see the status of each and every job, in real-time.

Digital proof of delivery saves time, prevents errors in reporting and reduces carbon footprints.

Easy reverse pickups

Reverse logistics is complex and cost intensive. With Optimus logistics managers can easily cost optimize and increase the efficiency of the return pickups without any additional process configuration or manpower deployment.